Description

A study of perception, identity, and perspective. THE OBSERVER represents the idea that the same reality can be experienced differently depending on where you stand. Featuring an intricate hand-drawn eye illustration, celestial elements, coordinates, and philosophical typography, the back graphic turns the garment into a visual narrative. Finished with subtle SUTRAK embroidery on the front, heavyweight 280 GSM French Terry cotton, and an oversized relaxed silhouette. WEAR THE THOUGHT

At SUTRAK, we make sure every order is checked and packed carefully before shipping.

1. Order Dispatch

Your order will be processed and dispatched within 2-3 working days after order confirmation.

2. Tracking

Once your tracking ID is generated by our shipping partner, we will share it with you through your registered contact details.

3. Delivery

Delivery time may vary depending on your location, courier partner, weather, holidays, and other unforeseen circumstances.

4. Shipping Address

Please make sure your name, phone number, and delivery address are correct while placing your order.

SUTRAK is not responsible for delivery issues caused by incorrect or incomplete information.

5. Delays

While we aim to dispatch within 2 working days, courier or other unforeseen delays may sometimes occur.

6. Contact

For any shipping or tracking queries, please contact SUTRAK through the contact information provided on our website.

SUTRAK
India

SUTRAK Return, Exchange & Refund Policy

At SUTRAK, we are committed to providing a seamless and reliable shopping experience. Every order is carefully checked before dispatch, and our support team is available to assist you if you experience any issue with your order.

1. Return Policy

Returns are accepted only in cases where you have received a wrong, damaged, or defective product.

If you receive a product with any of these issues, please contact us within 48 hours of delivery.

For verification, please provide:

• A clear unboxing video showing the package and product.
• Clear photographs of the product and the issue.
• Photographs of the original tags and packaging.
• Your order number and relevant order details.

Once the issue has been verified and approved by our team, the product may be eligible for a return, replacement, exchange, or refund, as applicable.

Products that have been used, worn, washed, altered, or damaged after delivery may not be eligible for return.

2. Exchange Policy

SUTRAK offers exchanges on eligible products within 7 days of delivery.

To qualify for an exchange:

• The product must be unused, unworn and unwashed.
• The product must be in its original condition.
• All original tags and packaging must be intact.
• The requested size or product must be available.

Once the returned product is received and inspected, the exchange will be processed if all eligibility requirements are met.

3. Refund Policy

Refunds are applicable for approved returns involving wrong, damaged, or defective products, subject to verification.

Once your refund has been approved, it will be processed within 3–4 working days.

The time taken for the refund to reflect in your bank account may vary depending on your bank or payment provider.

4. Important Information

• Return requests: Within 48 hours of delivery for wrong, damaged, or defective products.
• Exchange requests: Within 7 days of delivery.
• An unboxing video and clear photographs may be required for verification.
• Original tags and packaging must be retained until the return or exchange process is completed.
• All return, exchange, and refund requests are subject to verification and approval.

Our Commitment

Your trust matters to us. If your order does not arrive as expected, our team will work with you to provide an appropriate resolution in accordance with this policy.

For assistance, please contact our customer support team with your order number and relevant details.

By placing an order, you acknowledge and agree to this policy.

Contact: [info@sutrak.in] | [7742378064] 

Care instructions for this product will be provided here.